The owner of the Cafe Palace online store is HMP Hotellid OÜ (registration code 16027283), with its registered address at Rävala pst 3, 10143 Tallinn, Harju County.
The validity of the contract of sale, product, and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. All prices are in
Euros (€).
Product information is provided immediately adjacent to the product in the online store.
Placing an order
To place an order, add the desired products to the shopping cart. To complete the order, fill in the
required fields, and the total amount will be displayed on the screen. Payment can be made securely
through the following payment methods:
- Estonian bank payments
- Finnish bank payments
- Latvian bank payments
- Lithuanian bank payments
- Visa/Mastercard card payments
- Apple Pay and Google Pay
NB! When paying via the bank link, make sure to click the "Back to Merchant" button on the bank's
page.
Payments are processed by Swedbank AS. Payment is made outside the online store in the bank's
secure environment. The seller does not have access to the customer's bank and credit card
information. The contract is concluded once the payment has been received in the online store's
account. Once the payment is successful, the order will be confirmed via email.
Order Pickup and Returns
Since the products sold are baked goods and perishable items, returns are not possible after the
product has been received if the product has been opened or spoiled. If the ordered goods cannot be
delivered due to the item being out of stock or for any other reason, the customer will be notified as
soon as possible, and the paid amount will be refunded without delay, but no later than 14 days after sending the notice.
Defective goods
The online store is responsible for the non-conformity or defects of the goods sold to the buyer, which
existed at the time of delivery and which appear within two years from the delivery of the goods to the
buyer. Within the first year after delivery, it is presumed that the defect existed at the time of delivery.
The online store is responsible for disproving this assumption.
The buyer has the right to contact the online store no later than two months after the defect appears,
by sending an email to info.palacetallinn@radissonindividuals.com.
The online store is not responsible for defects that arise after the goods have been delivered to the
buyer, nor is the online store responsible if the goods have been damaged due to improper storage or
handling after they were received.
If the goods purchased from the online store have defects for which the online store is responsible,
the online store will replace the defective goods. If the goods cannot be replaced (e.g., perishable
products), the online store will refund the buyer all fees related to the sales contract.
The online store will respond to the consumer's complaint in writing or in a form that allows for written reproduction within 15 days.
Upon receiving the goods, the buyer is obligated to immediately check the quantity and conformity of
the goods with the order. If the goods do not match the order or if there are significant damages to the
packaging or products, the buyer must immediately notify the seller.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer solely for processing the order.
The online store will send newsletters and offers to the buyer’s email address only if the buyer has
expressed consent by entering their email address on the website and indicating their preference to
receive direct mail notifications.
The buyer has the right to unsubscribe from email offers and newsletters at any time by notifying us
via email or following the instructions provided in the email containing the offers.
Dispute Resolution
If the buyer has any complaints regarding the Online Store, they must be submitted via email to
info.palacetallinn@radissonindividuals.com.
If the buyer and the Online Store are unable to resolve the dispute through negotiations, the buyer
has the right to turn to the Consumer Dispute Committee. The terms of the procedure and the
application process can be reviewed here.
The Consumer Dispute Committee is authorized to
resolve disputes arising from contracts concluded between the buyer and the Online Store. The
review of the buyer’s complaint by the committee is free of charge.
The buyer may also refer the dispute to the European Union’s Online Dispute Resolution platform.
English (UK) 
Eesti